Customer Help & Resolution Desk
Get fast, dedicated support for seller subscription plans, account security, merchant verification, and transaction inquiries.
Seller Plans & Billing
Payment confirmation, tax invoices, plan renewals, and bonus coin balance questions.
[email protected]KYC & Verification
Submit documents, check verified badge approval status, and update merchant profiles.
[email protected]Grievance & Disputes
Escrow order disputes, unauthorized listing reports, and Grievance Officer escalations.
[email protected]Technical Support
App login difficulties, SMS OTP verification help, and reporting technical mobile bugs.
[email protected]Send Us an Inquiry
Our dedicated operations team will review your message and reply via email or phone.
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Frequently Asked Questions
Quick answers to common questions about Zinetra seller memberships.
When does my seller plan activate after payment?
Membership activates immediately upon payment confirmation via Razorpay. Your account credentials sync in real-time with the Zinetra Android mobile application, unlocking unlimited active listings and verified badges.
How do I claim a discount using a Community Partner coupon?
Select your desired plan on the Seller Plans page, sign in to your Zinetra account, and enter your approved coupon code (such as ZINCOMM20 or COMM-VIP45) in the payment window. The discount is automatically subtracted from the standard plan price.
What is the refund process for failed or duplicate charges?
If your bank account was debited but your membership was not immediately updated, our automated reconciliation engine refunds the transaction within 5 to 7 banking days. You may also contact our billing desk at [email protected] with your Razorpay payment ID for express priority reconciliation.